remote
Technical Support Specialist - Braze
Software Engineer
Seeking a Technical Support Specialist to provide exceptional customer service and resolve technical issues for SaaS products. Requires strong troubleshooting skills and experience with APIs and SQL.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Troubleshoot and diagnose complex technical issues related to the Braze platform.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering and product teams to resolve bugs and improve the product.
- Assist customers with integration and configuration of the Braze platform.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong understanding of troubleshooting methodologies and problem-solving.
- Familiarity with APIs and basic database concepts (e.g., SQL).
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.
Skills
customer supporttroubleshootingtechnical documentationapisql