onsite
Technical Support Specialist - Brainlab
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and technical assistance. Responsibilities include troubleshooting software and hardware issues, managing support tickets, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist with user training and documentation.
- Maintain a high level of customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Strong understanding of software and hardware troubleshooting.
- Excellent communication and interpersonal skills.
- Familiarity with ticketing systems and remote support tools.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving