remote
Technical Support Specialist - Bilingual Portuguese - Geotab
Software Engineer
Seeking a Bilingual Portuguese Technical Support Specialist to provide excellent customer service and resolve technical issues. This role requires strong communication and problem-solving skills.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for customers in Portuguese and English.
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Diagnose and resolve hardware and software issues.
- Document customer interactions and technical solutions.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the knowledge base with solutions and best practices.
Requirements
- Fluency in both Portuguese and English (written and spoken).
- Proven experience in technical support or customer service.
- Strong troubleshooting and problem-solving abilities.
- Familiarity with common software and hardware issues.
- Excellent communication and interpersonal skills.
Skills
customer supporttechnical supporttroubleshootingportuguesecustomer serviceproblem solving