remote
Technical Support Specialist - Benelux Markets - Geotab
Software Engineer
Seeking a Technical Support Specialist for Benelux markets to provide excellent customer service and technical assistance for IoT and connected transportation solutions. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide high-quality technical support to customers in the Benelux region via various communication channels.
- Troubleshoot and resolve technical issues related to IoT devices and connected transportation platforms.
- Assist customers with product setup, configuration, and general inquiries.
- Document support interactions and resolutions in the ticketing system.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Contribute to the knowledge base by creating and updating support documentation.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of troubleshooting methodologies and problem-solving.
- Excellent communication and interpersonal skills in English and at least one Benelux language (Dutch or French).
- Familiarity with SaaS products and networking concepts is a plus.
- Ability to work independently and manage multiple priorities effectively.
Skills
customer supportcommunicationproblem solving