remote
Technical Support Specialist - Benelux Market - Geotab
Software Engineer
Seeking a Technical Support Specialist for the Benelux market. This role involves providing excellent customer service and technical assistance for connected transportation solutions.
About the role
Key Responsibilities
- Provide first-level technical support to customers in the Benelux region via phone, email, and chat.
- Troubleshoot and resolve technical issues related to Geotab's connected transportation platform.
- Document customer interactions, issues, and resolutions in the support system.
- Escalate complex issues to senior support engineers or relevant departments.
- Assist in creating and updating support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of networking concepts and troubleshooting methodologies.
- Familiarity with SaaS platforms and web-based applications.
- Excellent communication and interpersonal skills in English and at least one Benelux language (Dutch or French).
- Ability to work independently and manage multiple priorities effectively.
Skills
customer supportcommunicationproblem solving