Technical Support Specialist - Beckhoff Automation

Position: Technical Support Specialist

Location: Burnaby, British Columbia

About Beckhoff Automation:

Beckhoff Automation is a global technology leader in industrial automation, known for pioneering PC-based control . In 2025, the company generated more than €1.2 billion in global revenue and continues to expand rapidly across industries including manufacturing, robotics, energy, packaging, and advanced machinery.

Our product portfolio includes industrial PCs, I/O systems, fieldbus technology, motion control, automation software, and cabinet-free automation platforms. These technologies form a fully integrated control system that allows machine builders and manufacturers to implement powerful, flexible automation solutions.

With operations in more than 75 countries, Beckhoff supports customers worldwide with advanced automation technologies and expert engineering support.

The Opportunity:

Beckhoff Automation Canada is looking for a Technical Support Specialist to join our growing Technical Support team in Burnaby, British Columbia.

This role is ideal for someone who enjoys solving complex technical problems and working with modern automation technologies. You will work directly with customers, application engineers, and sales teams to support real-world automation systems built with Beckhoff technology.

In this position, you will gain hands-on experience with technologies such as TwinCAT 3, EtherCAT networks, industrial PCs, and advanced motion control systems , while developing deep expertise in industrial automation.

Whether you are a recent graduate or an early-career engineer, this role provides a strong foundation for long-term growth within the automation industry.

What you'll Do:

• Serve as a first point of contact for customer technical inquiries and provide timely, professional support.
• Troubleshoot automation systems using Beckhoff hardware and software platforms.
• Provide first-line technical support via email, phone, and Microsoft Teams.
• Assist customers in selecting appropriate automation components by developing technical quotations based on their system requirements.
• Collaborate with internal teams including Sales, Application Engineering, and Product Specialists.
• Develop detailed automation system quotations by interpreting customer technical needs and coordinating with internal resources (e.g., Sales, Application Engineering, Product Specialists).
• Manage and prioritize incoming support requests and escalate complex issues when required.
• Continuously develop expertise in Beckhoff technologies and modern automation systems.

What We're Looking For:

• Bachelor’s degree or technologist diploma in Engineering, Automation, Mechatronics, or a related technical discipline (or equivalent experience).