onsite
Technical Support Specialist - BCforward
Software Engineer
Seeking a Technical Support Specialist to provide excellent IT support and troubleshooting. This role focuses on resolving technical issues and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide technical assistance and support related to computer systems, software, and hardware.
- Respond to queries, run diagnostic programs, and isolate problems.
- Install, modify, and repair computer hardware and software.
- Walk customers through problem-solving processes.
- Maintain records of customer interactions and fixes.
- Escalate unresolved issues to the appropriate internal teams.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and communication skills.
- Familiarity with a range of IT support software and hardware.
- Ability to diagnose and resolve technical hardware and software issues.
- Strong customer-service orientation.
Skills
customer supportcommunicationproblem solving