remote
Technical Support Specialist - baxter
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and resolve technical issues. This role involves troubleshooting hardware and software problems, utilizing ticketing systems, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Maintain a high level of customer satisfaction through prompt and effective service.
- Assist with user account management and basic network troubleshooting.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer hardware and software.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.