remote
Technical Support Specialist - Baker Tilly Canada
Software Engineer
Technical Support Specialist providing tier‑1/2 assistance, troubleshooting Windows environments, Office 365, and network issues while managing tickets and automating tasks with PowerShell.
About the role
Key Responsibilities
- Provide first‑ and second‑level technical support for Windows workstations, servers, and Office 365 applications.
- Diagnose and resolve network connectivity, printer, and peripheral issues across the organization.
- Manage user accounts, groups, and permissions in Active Directory and Azure AD.
- Log, track, and prioritize incidents using the ticketing system, ensuring SLA compliance.
- Develop and maintain PowerShell scripts to automate routine tasks and improve support efficiency.
Requirements
- 2+ years of experience in IT support or help‑desk environments.
- Strong knowledge of Windows Server, Active Directory, and Office 365 administration.
- Proficiency with ticketing platforms (e.g., ServiceNow, JIRA) and remote support tools.
- Solid understanding of TCP/IP, DNS, DHCP, and basic networking concepts.
- Excellent communication skills and ability to work collaboratively in a fast‑paced professional services setting.
Skills
windows serveractive directory