Technical Support Specialist - Back Office - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Back Office based in Canada.

This role offers the opportunity to become a trusted technology partner for customers by helping them solve complex software challenges and optimize their workflows. You will serve as a key point of contact, delivering high-quality technical support through multiple channels while building strong customer relationships. The position combines troubleshooting, product expertise, analytical thinking, and customer advocacy in a fast-paced technology environment. You will gain deep knowledge of business software solutions while contributing to improved customer experiences and operational success. Working with a collaborative support team, you will have opportunities to grow your technical skills and expand your career path. This is an ideal opportunity for someone who enjoys problem-solving, learning new technologies, and making a measurable impact for customers.

Accountabilities:

As a Technical Support Specialist - Back Office, you will provide expert technical assistance to customers, helping them resolve software-related issues while delivering an exceptional support experience. You will investigate challenges, identify effective solutions, and collaborate with internal teams to continuously improve customer outcomes.

• Act as the first point of contact for customer inquiries through phone, chat, email, and screen-sharing sessions.
• Provide technical troubleshooting and solution guidance for software functionality, workflows, and business processes.
• Develop strong product knowledge to support customers across areas such as sales processes, inventory management, billing, and operational workflows.
• Use support tools, internal resources, and testing methods to diagnose issues, prevent escalations, and resolve cases efficiently.
• Translate complex technical problems into clear, practical solutions that customers can easily understand and implement.
• Build trusted relationships with customers by demonstrating empathy, patience, and a customer-focused approach.
• Continuously learn new product capabilities, industry practices, and technical tools to improve support quality.
• Collaborate with teammates and contribute to a culture of knowledge sharing and continuous improvement.

Requirements:

You are a proactive and technically curious support professional with strong problem-solving abilities and a passion for helping customers succeed. You combine technical aptitude with excellent communication skills and the ability to adapt in a rapidly changing environment.