onsite
Technical Support Specialist Azure, Microsoft 365, MSP - F5
Software Engineer
Seeking an experienced Technical Support Specialist for a managed services business in Bristol. This role focuses on supporting clients with cloud, infrastructure, cybersecurity, and modern workplace technologies, requiring hands-on, customer-facing skills.
About the role
Key Responsibilities
- Provide technical support to a diverse client base across cloud, infrastructure, cybersecurity, and modern workplace technologies.
- Resolve technical issues and ensure client satisfaction in a hands-on, customer-facing capacity.
- Manage and maintain client IT environments within a managed services framework.
- Collaborate with internal teams to deliver comprehensive IT solutions.
- Proactively identify and address potential technical challenges.
Requirements
- Proven experience as a Technical Support Specialist, preferably within an MSP environment.
- Strong knowledge of Azure and Microsoft 365 administration and support.
- Experience with infrastructure and cybersecurity best practices.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.