Technical Support Specialist - autostore

We are looking for a dedicated and technically skilled Technical Support Specialist (TSS) to join our team. In this role, you’ll be the trusted expert supporting our partners with troubleshooting, issue resolution, and technical insights. Your ability to solve problems proactively, share knowledge, and maintain strong partner relationships will be essential to ensuring high-quality service and continued success across our partner network.

Key Responsibilities

Respond promptly and effectively to incident cases, spare‑part cases, warranty cases, delivery quality cases, and robot repair cases.

Provide on-site support to partners and trade shows, demonstrating proficiency in all AutoStore modules.

Participate in weekly TSS/TSS Lead meetings and contribute insights.

Meet personal and team KPIs to ensure efficient support delivery.

Create and update knowledge base articles to support partners in troubleshooting.

Serve as an instructor in AutoStore Academy trainings.

Maintain strong knowledge of internal procedures and processes outlined in the TSS Rulebook.

Collaborate closely with teams such as Sales and R&D to ensure service readiness and share relevant feedback.

Build trusted relationships with partners and stakeholders.

Actively seek new knowledge and stay updated on system developments.

Apply analytical thinking to break down complex problems.

Communicate AutoStore technology and business model effectively.

Make relevant knowledge accessible for others.

Maintain a calm, solution‑oriented mindset under pressure or uncertainty.

HSE

• Adheres to HSE standards at all times and stays updated on revisions

Qualifications

Strong mechanical and/or electrical proficiency

College or University education in a relevant field (preferred)

Prioritizes customer and partner satisfaction

Analytical with strong attention to detail

Deep understanding of AutoStore technology

Experience with analytical tools for KPI tracking

Experience with case‑tracking tools

Excellent verbal and written communication skills

Proficiency in English and Korean

Thrives under pressure and meets deadlines

Demonstrates best‑practice thinking and subject‑matter expertise

Proactive problem‑solver with a continuous improvement mindset

Willingness to travel as needed

We offer:

A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.

Work-Life Balance & Well-being : We offer 1 hour per week of paid exercise, prioritizing your mental and physical well-being.

A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.