Reports To : Technical Support Manager
Overall purpose of the job: Provide technical mechanical engineering support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.
Responsibilities:
- To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
- To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
- Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
- To work as an effective member of the Service Department.
- To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.
- To perform all relative administrative procedures to acceptable standards.
- To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
- To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
- To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all employees are responsible for safety in their own working area.
- To be prepared to work additional hours when required which may include out of hours call out.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Qualifications / Experience Required:
- City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.