remote
Technical Support Specialist - atyeti
Software Engineer
We're looking for a Software Engineer focused on delivering exceptional customer experiences. This mid level role requires 3+ years of relevant experience.
About the role
- Provide application and production support for critical banking and trading systems supporting global users.
- Monitor, troubleshoot, and resolve application and system issues to ensure stability and optimal performance.
- Collaborate with development teams to identify root causes and implement long-term solutions for recurring issues.
- Lead regular issue review meetings and coordinate with vendors to track, escalate, and resolve outstanding issues.
- Manage production change requests and support Change Advisory Board (CAB) processes to mitigate operational and regulatory risks.
- Coordinate testing, release, and deployment activities to ensure successful production implementations.
- Maintain support documentation, procedures, and knowledge base materials.
- Mentor junior team members and provide technical guidance, training, and knowledge-sharing support.
- Drive continuous process improvements to enhance service quality, operational efficiency, and system reliability.
Skills
customer supportcommunicationproblem solving