onsite
Technical Support Specialist - attio
Software Engineer
Seeking a Technical Support Specialist to assist users with a cutting-edge AI-powered CRM. Responsibilities include troubleshooting, providing technical guidance, and creating documentation to ensure customer success.
About the role
Key Responsibilities
- Provide exceptional technical support to users of our AI-powered CRM platform.
- Troubleshoot and resolve complex technical issues reported by customers.
- Develop and maintain clear, concise technical documentation and knowledge base articles.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Educate users on product features and best practices to enhance their experience.
Requirements
- Proven experience in a technical support or customer success role, preferably in SaaS.
- Strong understanding of CRM software and its functionalities.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information effectively to both technical and non-technical audiences.
- Experience with creating technical documentation or support guides.
Skills
customer supporttroubleshootingtechnical documentationcrm software