onsite
Technical Support Specialist - alertus
Software Engineer
Seeking a motivated Technical Support Specialist to join the team. This role focuses on providing excellent customer service and resolving technical issues for users.
About the role
Key Responsibilities
- Provide technical assistance and support to customers.
- Respond to queries, run diagnostic programs, and isolate problems.
- Determine the best solution based on the issue and details provided by customers.
- Walk customers through problem-solving processes.
- Follow up and ensure all issues are resolved.
Requirements
- Proven customer support experience.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcommunication