remote
Technical Support Specialist - aircall
Software Engineer
Seeking a Technical Support Specialist to assist customers with Aircall's AI-powered communication platform. Responsibilities include troubleshooting, providing technical guidance, and documenting solutions.
About the role
Key Responsibilities
- Provide exceptional technical support to Aircall customers via various channels.
- Troubleshoot and resolve complex technical issues related to the Aircall platform.
- Document technical solutions and create user-friendly guides and FAQs.
- Collaborate with engineering and product teams to identify and address product bugs and improvements.
- Educate customers on best practices and new features of the Aircall platform.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong understanding of communication platforms and troubleshooting methodologies.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple customer inquiries simultaneously and prioritize effectively.
- Experience with CRM systems and technical documentation tools is a plus.
Skills
customer supporttroubleshootingtechnical documentationcrmcommunication