remote
Technical Support Specialist - Adept Consulting Services, Inc.
Software Engineer
Seeking a tech-savvy Technical Support Specialist to monitor 24/7 applications, resolve customer issues, and support mobile and desktop devices. This role involves real-time response to alerts and on-call duties.
About the role
Key Responsibilities
- Interact with website events and customer issues in an intuitive, problem-solving manner.
- Monitor the availability of 24/7 applications.
- Respond to alerts by resolving issues or escalating them in real-time.
- Provide support for mobile devices, desktops, and laptops.
- Predict potential issues and proactively address them.
Requirements
- Expertise in supporting mobile devices as well as desktops and laptops.
- Tech-savvy with strong problem-solving abilities.
- Ability to monitor application availability and respond to alerts.
- Willingness to be on-call one weekend per month.
Skills
technical supportmobile devicesproblem solvingapplication monitoringcustomer service