Technical Support Specialist - Accenture Federal Services

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries under pressure and diagnose technical issues, determine the solution, and walk customers through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Maintain daily performance of computer systems.
• Manage multiple issues simultaneously and follow escalation procedures.

Requirements

• Proven experience as a Technical Support Specialist or similar role.
• Excellent problem-solving and communication skills.
• Proficiency in troubleshooting hardware and software issues.
• Experience with IT support ticketing systems.
• Ability to work independently and as part of a team.