onsite
Technical Support Specialist - 6sense
Software Engineer
Support and troubleshoot complex SaaS solutions, leveraging CRM, SQL, and AWS expertise to resolve customer issues and enhance platform reliability.
About the role
Key Responsibilities
- Diagnose and resolve technical issues reported by enterprise customers across multiple channels.
- Utilize CRM and ticketing systems to track, document, and close support cases efficiently.
- Execute SQL queries to extract data for root‑cause analysis and performance monitoring.
- Collaborate with engineering and product teams to report bugs and suggest feature improvements.
- Provide proactive guidance to customers on best practices for platform usage and integration.
Requirements
- 3+ years of technical support experience in a SaaS environment.
- Strong troubleshooting skills with hands‑on experience in SQL and AWS services.
- Excellent communication skills, both written and verbal, in English.
- Ability to work independently and as part of a cross‑functional team.
- Customer‑centric mindset with a passion for problem solving.