onsite
Technical Support Specialist 2nd/3rd Line - DataWalk
Software Engineer
Seeking a Technical Support Specialist with 2nd/3rd line experience to provide advanced technical assistance. Requires strong troubleshooting, SQL, Linux, and networking skills to resolve complex customer issues.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Analyze and resolve software and hardware problems, escalating when necessary.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to identify and resolve product defects.
- Manage and prioritize support tickets to ensure timely resolution.
- Communicate effectively with customers, providing clear and concise updates.
Requirements
- Proven experience in 2nd and 3rd line technical support.
- Proficiency in SQL for data analysis and troubleshooting.
- Strong understanding of Linux operating systems.
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication abilities.