onsite
Technical Support Specialist 2 - roche
Software Engineer
Seeking a Technical Support Specialist 2 in Indianapolis to provide expert technical assistance, troubleshoot hardware and software issues, and ensure excellent customer service.
About the role
Key Responsibilities
- Provide Tier 2 technical support for hardware and software issues.
- Troubleshoot and resolve complex technical problems reported by users.
- Document technical issues and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate engineering or development teams.
- Assist in the creation and maintenance of technical documentation and knowledge base articles.
- Deliver exceptional customer service and support to end-users.
Requirements
- Proven experience in a technical support role, preferably Tier 2.
- Strong understanding of hardware and software troubleshooting methodologies.
- Proficiency with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
technical supportcustomer servicetroubleshootinghardware supportticketing systems