Technical Support Specialist 2 - name

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche , where every voice matters.

The Position

Schedule: This position is within a 24/7 call center. It is expected for this individual to have flexibility working 2nd or 3rd shifts and/or weekends, including some holidays. Your schedule will be determined on a quarterly basis.

This is an exciting time to join Roche Support Network. If you have passion for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

This position provides technical support to customers, answering questions on function and usage of products via the Technical Support Center. This individual may also provide technical assistance to sales, marketing and other Roche departments.

You will analyze basic problems with non functioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.

You will also serve as the primary support liaison between Roche and the customer.

This individual will recommend solutions to customer’s application questions and maintain a database of problems so that recurring problems can be analyzed and reported.

You will know and apply the fundamental concepts, practices and procedures of the particular field of specialization.

You will have significant on-the-job training or formalized education in a specific area. Requires some evaluation, originality or ingenuity.

This individual will contribute independently or with a team towards a program or department goal or service.

You will interface with internal customers and departments.

This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

This is a remote based role.