Software Engineer
At ABB , we help industries run leaner and cleaner—and every person here makes that happen.
At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
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In this role, you will be responsible for providing remote technical support as well as site support when required. Utilize problem-solving, written, and verbal communication skills to support customer issues. Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions. The Technical Support Specialist will simultaneously manage multiple customer issues with responsive follow-up and confirmation of closure.
A Technical Support Specialist will be expected, on occasion, to conduct service work within the USA. Travel is expected to be less than 10% of the time.
The work model for the role is: Remote{ This role is contributing to the Automation division in the US.
You will be mainly accountable for:
Utilize skills to respond, report, resolve and provide remote support for ABB software and hardware related problems
Actively listen to customers describe their technical concerns and guide them through the steps to resolve the issue.
Maintain up-to-date documentation on customer case information, including current status and resolution, in a CRM system (currently Salesforce.com).
Collaborate with resources to resolve complex technical issues while promoting and maintaining good customer relations.
Qualifications for the role
Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an accredited university. Alternatively, a special combination of education and experience and/or demonstrated accomplishments.
2+ years’ experience with Computer Server/Client, Networking setup and domains, plus Virtual Machine use
2+ years’ experience on MS Windows Client and Server Operating Systems
2+ years’ experience as proficient user of Office365, Outlook, SharePoint, Azure cloud and internet browsers
Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder); with a high level of proficiency (Expert Level) within one of the aforementioned products.
Good communication skills – written and verbal [English]
Troubleshooting skills and Root cause analysis methodology essential
Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water
Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred)
More about us:
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB .
Posted July 24, 2026