Technical Support Senior Manager - Baker Tilly Advisory Group, LP

Key Responsibilities

• Lead and manage a team of technical support professionals, fostering a high-performance culture.
• Develop and implement strategies to improve customer satisfaction and support service levels.
• Oversee the resolution of complex technical issues, ensuring timely and effective solutions.
• Manage IT support operations, including incident management, problem management, and change management.
• Collaborate with other departments to identify and address technical needs and challenges.
• Mentor and develop team members, providing guidance and training to enhance their skills.

Requirements

• Proven experience in a senior technical support or IT management role.
• Demonstrated ability to lead and motivate a technical support team.
• Strong understanding of IT operations, service desk methodologies, and best practices.
• Excellent problem-solving and analytical skills with a focus on customer satisfaction.
• Effective communication and interpersonal skills for stakeholder management.