Technical Support Senior Analyst - Evernorth - Remote

The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed

What You’ll do:

Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix.

Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System.

Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables.

Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance.

Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements.

Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance.

Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes.

What you’ll need for this role:

High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred.

3+ years technical and product knowledge experience, strongly preferred.

3+ years case installation, contract analysis, and state legislation exposure, strongly preferred.

Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required.

1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred

Working knowledge of basic logical coding concepts, required

Desirable skills include knowledge of booklet production using FBS, strongly preferred.

Basic knowledge of UNIX navigation and command line execution, strongly preferred

Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required and MS Access preferred

Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required.

Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group , you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, an