Technical Support RO

We are looking for a Technical Support to join our client's office in Romania-Bucharest .

Location: Bucharest

Work model: on-site

Type of collaboration: CoE

Seniority level: minimum 2 years

About our client

Our partner is the regional market leader in designing and implementing complete, innovative and integrated solutions for all technical protection systems. They think and act in an entrepreneurial and long-term way, which above all means that they cultivate relationships of respect and trust with market participants, aimed at creating value. The Company’s goal is to take care of the protection of life and property for all their customers, in cooperation with their partners, by continuously monitoring, adapting and implementing the latest developments in the Security & Safety Industry.

What will you do?

· Creating technical part of the offer - selecting products based on sales representative request;

· Provide technical support to our customers in resolving issues (CCTV, alarm systems, intercoms and more);

· Work closely with the sales team to identify and resolve technical issues;

· Maintain the showroom, ensuring its equipment are up-to-date;

· Developing security system solutions;

· Manage the inventory for the showroom;

· Identifying the status of returned objects and repairing devices under warranty;

· Preparing needed documents and certificates for the offer or service;

· Create technical translations (e.g., data sheets, manuals) and prepare CE documentation;

· Creating and maintaining technical training materials;

· Attending conferences and fairs.

Required Education, Knowledge and Skills :

· High school diploma in a technical field (electrical field is a plus);

· 2 years of proven experience and knowledge with security systems ;

· Good presentation skills;

· Strong sense of responsibility, independence and initiative;

· Knowledge of the English language on B2 level;

· Excellent knowledge of MS Office;

· A person ready for continuous learning and development.

What the Employer Offers You

· Long-term cooperation (permanent employment with a trial period);

· Performance incentives, depending on the outcome of the company and personal results;

· Opportunities for professional development and permanent trainings;

· Cooperation with a professional and dynamic team;

· Friendly, positive and collaborative working atmosphere;

· Comprehensive onboarding program;

· Work in an international team.