remoteonsite
Technical Support Operations Lead - Welo Global
Software Engineer
Lead technical support operations for GenAI systems, focusing on data infrastructure and AI model reliability. Manage a global team to ensure high-quality multilingual data creation and evaluation.
About the role
Key Responsibilities
- Oversee technical support operations for global GenAI system deployments.
- Manage data infrastructure and evaluation systems to ensure AI model reliability.
- Coordinate a global network of experts for multilingual data creation and model evaluation.
- Ensure AI models perform reliably across languages, cultures, and real-world contexts.
- Support AI applications including large language models, voice systems, and agentic workflows.
Requirements
- Experience in technical support and operations management.
- Familiarity with GenAI systems and AI model evaluation.
- Understanding of data infrastructure and its role in AI development.
- Ability to manage and coordinate a global team.
- Strong communication and problem-solving skills.
Skills
technical supportoperations managementgenaidata infrastructureai modelscustomer service