onsite
Technical Support Manager - voize
Software Engineer
Seeking a Technical Support Manager to lead a team, ensure excellent customer service, and manage technical issues for a growing AI company. Focus on improving support processes and user satisfaction.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Oversee the resolution of customer technical issues and ensure timely, effective solutions.
- Develop and implement strategies to improve customer support processes and user satisfaction.
- Analyze support data to identify trends and areas for improvement.
- Collaborate with product and engineering teams to address recurring technical problems.
- Manage support escalations and ensure high-quality service delivery.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Experience with SaaS products and support ticketing systems.
Skills
problem solvingcommunication