remote
Technical Support Manager - Sigma Computing
Software Engineer
Seeking a technically skilled, customer-focused manager to lead a high-energy EMEA Technical Support team. Responsibilities include hiring, development, performance metrics, and process improvements for customer growth and retention.
About the role
Key Responsibilities
- Lead and mentor a team of Technical Support Engineers across the EMEA region.
- Drive hiring, development, and performance management of team members.
- Achieve and exceed key performance metrics for customer satisfaction and support efficiency.
- Implement and optimize processes to enhance customer and partner growth, retention, and overall excellence.
- Foster a collaborative environment and drive cross-functional projects to spark innovation.
Requirements
- Proven experience in a technical support management role, preferably within the EMEA region.
- Strong technical aptitude and understanding of support operations.
- Demonstrated ability to hire, develop, and mentor technical teams.
- Experience in process improvement and driving operational excellence.
- Excellent communication and interpersonal skills, with a customer-centric approach.
Skills
customer supportprocess improvement