Technical Support Manager - Prodigal

Key Responsibilities

• Lead and manage a team of technical support engineers.
• Oversee the resolution of complex technical issues reported by customers.
• Develop and implement strategies to improve customer support processes and efficiency.
• Train and mentor support staff on product knowledge and troubleshooting techniques.
• Collaborate with engineering and product teams to address recurring issues and product improvements.
• Ensure high levels of customer satisfaction through timely and effective support.

Requirements

• Proven experience in a technical support management role.
• Strong understanding of customer support best practices and methodologies.
• Excellent problem-solving and analytical skills.
• Ability to effectively manage and motivate a team.
• Strong communication and interpersonal skills.