remote
Technical Support Manager - notion
Software Engineer
Seeking an experienced Technical Support Manager for the EMEA region to lead a team, ensure customer satisfaction, and drive technical issue resolution for a collaborative AI workspace.
About the role
Key Responsibilities
- Lead and manage a team of technical support engineers in the EMEA region.
- Ensure timely and effective resolution of customer technical issues.
- Develop and implement strategies to improve customer satisfaction and support processes.
- Collaborate with product and engineering teams to address recurring technical problems.
- Monitor support performance metrics and provide regular reports.
- Mentor and develop team members to foster a high-performing support environment.
Requirements
- Proven experience in a technical support management role, preferably within the EMEA region.
- Strong understanding of technical support best practices and customer success principles.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to troubleshoot and resolve complex technical issues.
- Experience with collaborative workspaces or AI-powered tools is a plus.
Skills
problem solvingcommunication