remote
Technical Support Manager - jetsupport
Software Engineer
Seeking a Technical Support Manager to lead a team, ensure excellent customer service, and manage technical support operations for aviation maintenance programs.
About the role
Key Responsibilities
- Lead and manage the technical support team, ensuring high-quality service delivery.
- Oversee daily operations of the technical support department.
- Develop and implement strategies to improve customer satisfaction and support efficiency.
- Troubleshoot and resolve complex technical issues related to aviation maintenance programs.
- Collaborate with other departments to ensure seamless service delivery.
Requirements
- Proven experience in a technical support management role.
- Strong understanding of aviation maintenance programs and business aviation.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage and motivate a team.
- Experience with customer relationship management (CRM) systems.
Skills
problem solvingcommunication