onsite
Technical Support Manager - jci
Software Engineer
Seeking a Technical Support Manager to lead a support team, ensuring excellent customer service and efficient issue resolution. Requires strong leadership and technical troubleshooting skills.
About the role
Key Responsibilities
- Lead and manage a team of technical support specialists.
- Ensure timely and effective resolution of customer technical issues.
- Develop and implement support strategies to improve customer satisfaction.
- Monitor support performance metrics and identify areas for improvement.
- Collaborate with other departments to address product issues and feedback.
- Provide training and mentorship to support staff.
Requirements
- Proven experience in a technical support management role.
- Strong understanding of IT support principles and troubleshooting methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
- Experience with customer relationship management (CRM) systems is a plus.