remote
Technical Support Manager IoT - Cartrackasiacareerpage
Software Engineer
Seeking an experienced Technical Support Manager for an IoT mobility solutions company. This remote role focuses on managing technical support operations and ensuring customer satisfaction with SaaS platforms.
About the role
Key Responsibilities
- Manage and lead a team of technical support professionals.
- Oversee the delivery of technical support for IoT mobility solutions, including fleet management and vehicle tracking.
- Ensure timely and effective resolution of customer issues related to the SaaS platform.
- Develop and implement support strategies to improve customer satisfaction and operational efficiency.
- Collaborate with engineering and product teams to address technical challenges and product improvements.
- Monitor support performance metrics and provide regular reports.
Requirements
- Proven experience in a technical support management role, preferably in IoT or related fields.
- Strong understanding of SaaS platforms and data analytics.
- Experience with fleet management and vehicle tracking systems is a plus.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage a remote team effectively.
Skills
customer supportcommunicationproblem solving