onsite
Technical Support Manager - European Tech Recruit
Software Engineer
Seeking a Technical Support Manager in Nottingham to lead customer support, manage complex escalations, and ensure successful system deployment and maintenance for an AI-native startup.
About the role
Key Responsibilities
- Own and manage complex technical escalations from customers and field engineers.
- Lead and mentor the customer support team to ensure high-quality service delivery.
- Develop and implement strategies for successful system deployment and maintenance.
- Collaborate with engineering and product teams to resolve technical issues and improve product offerings.
- Ensure customer satisfaction and build strong relationships with key stakeholders.
- Monitor support metrics and identify areas for process improvement.
Requirements
- Proven experience as a Technical Support Manager or in a similar leadership role.
- Strong understanding of AI technologies and their applications.
- Excellent problem-solving and analytical skills.
- Experience in managing escalations and customer support operations.
- Ability to lead and motivate a technical team.
Skills
technical supportcustomer supportaiescalation managementteam leadership