onsite
Technical Support Manager - Ecosystem - Canva
Software Engineer
Seeking a Technical Support Manager for Canva's Ecosystem team in Makati. This role focuses on leading a support team, resolving technical issues, and ensuring excellent customer service.
About the role
Key Responsibilities
- Lead and manage a team of technical support specialists.
- Oversee the resolution of complex technical issues for the ecosystem.
- Develop and implement strategies to improve customer support efficiency and satisfaction.
- Train and mentor support staff on product knowledge and best practices.
- Collaborate with engineering and product teams to address recurring issues.
- Monitor support metrics and provide regular reports on team performance.
Requirements
- Proven experience in a technical support management role.
- Strong understanding of customer support principles and practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze technical problems and devise effective solutions.
- Experience with support ticketing systems and CRM software.
Skills
problem solvingcommunication