remote
Technical Support Manager - Crowdstrike
Software Engineer
Seeking a Technical Support Manager to lead a team in providing exceptional customer support for a leading cybersecurity platform. Requires strong leadership and technical expertise.
About the role
Key Responsibilities
- Manage and mentor a team of technical support engineers.
- Ensure timely and effective resolution of customer technical issues.
- Develop and implement support strategies to improve customer satisfaction.
- Collaborate with engineering and product teams to address recurring issues.
- Monitor support performance metrics and identify areas for improvement.
Requirements
- Proven experience in a technical support management role.
- Strong understanding of cybersecurity principles and technologies.
- Excellent leadership, communication, and problem-solving skills.
- Experience with customer support ticketing systems.
- Ability to work effectively in a remote, fast-paced environment.
Skills
technical supportcustomer serviceteam managementcybersecurityproblem solvingcommunication