remote
Technical Support Manager - Cartrackasiacareerpage
Software Engineer
Seeking a Technical/Application Support Manager for a leading smart mobility SaaS company. This role involves driving operational plans, overseeing daily activities, and ensuring team productivity.
About the role
Key Responsibilities
- Drive the operational plan and oversee day-to-day operation activities.
- Manage manpower deployment and contingency planning.
- Monitor and ensure productivity targets are achieved within the department.
- Monitor the OTRS ticketing system daily to ensure prompt handling of incoming requests.
- Escalate issues to L2 support as needed.
Requirements
- Experience in a Technical Support or Application Support role.
- Proven ability to manage operational plans and daily activities.
- Experience with ticketing systems (e.g., OTRS).
- Strong team management and leadership skills.
Skills
customer supportcommunicationproblem solving