remote
Technical Support Manager - Cameramatics 1639649453
Software Engineer
Seeking a Technical Support Manager to lead customer success and resolve complex technical issues for fleet management solutions, leveraging AI and machine learning technologies.
About the role
Key Responsibilities
- Lead and manage the technical support team to ensure excellent customer service.
- Resolve complex technical issues related to fleet management solutions.
- Drive customer success by ensuring effective use of the company's technology.
- Collaborate with engineering and product teams to address recurring issues and improve the product.
- Develop and maintain support documentation and knowledge base articles.
- Monitor support performance metrics and implement improvements.
Requirements
- Proven experience in a technical support or customer success management role.
- Strong understanding of fleet management solutions and related technologies.
- Experience with AI and machine learning concepts is beneficial.
- Excellent problem-solving and analytical skills.
- Ability to manage and mentor a support team.
Skills
customer supportmachine learning