remote
Technical Support Manager - attio
Software Engineer
Seeking a Technical Support Manager to lead a team in providing exceptional customer support for a cutting-edge AI-powered CRM. This role requires strong leadership and technical problem-solving skills.
About the role
Key Responsibilities
- Lead and manage a team of technical support specialists.
- Develop and implement strategies to improve customer support efficiency and effectiveness.
- Troubleshoot and resolve complex technical issues for SaaS CRM users.
- Collaborate with engineering and product teams to address customer feedback and product improvements.
- Ensure high levels of customer satisfaction through timely and accurate support.
- Train and mentor support staff on product knowledge and best practices.
Requirements
- Proven experience in a technical support or customer success management role.
- Experience with CRM software and SaaS products.
- Strong understanding of technical troubleshooting methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
Skills
customer supporttechnical supportcrmproblem solvingcommunication