remote
Technical Support Lead - Web - Johnson Controls
Software Engineer
Lead a technical support team for web-based solutions. This role focuses on providing excellent customer service, troubleshooting complex issues, and guiding a team of support specialists.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Provide expert-level support for web-based applications and services.
- Troubleshoot and resolve complex technical issues reported by customers.
- Develop and implement support strategies to improve customer satisfaction.
- Collaborate with engineering and product teams to address recurring issues.
- Maintain comprehensive documentation of support processes and solutions.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of web technologies and internet protocols.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to manage and motivate a support team.
- Exceptional communication and interpersonal skills.
Skills
technical supportweb technologiescustomer serviceproblem solvingteam leadershiptroubleshooting