onsite
Technical Support Lead - portableelectric
Software Engineer
Seeking a Technical Support Lead in Vancouver to manage a support team, resolve complex technical issues, and improve customer satisfaction. Requires strong leadership and troubleshooting skills.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Oversee the resolution of complex customer technical issues.
- Develop and implement support strategies to improve efficiency and customer satisfaction.
- Manage incoming support requests and ensure timely resolution.
- Analyze support trends to identify areas for product or service improvement.
- Train new support staff on procedures and best practices.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of troubleshooting methodologies and tools.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems and CRM software.
- Ability to manage and motivate a team effectively.