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Technical Support Lead - Endpoint - Mitsogo Inc
Software Engineer
Lead a technical support team for Unified Endpoint Management (UEM) solutions. Focus on ticket resolution, process improvement, and enhancing customer support culture for a global leader in device management.
About the role
Key Responsibilities
- Lead and mentor a team of technical support engineers.
- Oversee the resolution of customer support tickets related to endpoint management.
- Drive improvements in support processes and customer satisfaction.
- Collaborate with product and engineering teams to address technical issues.
- Ensure high-quality customer service and timely issue resolution.
- Develop and maintain support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of Unified Endpoint Management (UEM) concepts.
- Excellent troubleshooting and problem-solving skills.
- Experience with managing and resolving technical issues across various operating systems.
- Strong communication and interpersonal skills.
Skills
customer supportcommunicationproblem solving