onsite
Technical Support Lead - ecoATM Gazelle
Software Engineer
Lead a technical support team, ensuring excellent customer service and efficient issue resolution. Utilize strong troubleshooting and leadership skills to manage daily operations and improve support processes.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Oversee daily operations of the technical support department.
- Develop and implement strategies to improve customer satisfaction and resolution times.
- Troubleshoot and resolve complex technical issues.
- Collaborate with other departments to identify and address recurring problems.
- Maintain and update support documentation and knowledge base.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of IT support principles and best practices.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to lead and motivate a team.
- Effective communication and interpersonal skills.