remote
Technical Support Lead - Climate X
Software Engineer
Lead a technical support team, ensuring excellent customer service and efficient issue resolution. This role requires strong leadership and problem-solving skills to manage a growing team in a fast-paced environment.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Oversee the resolution of customer technical issues, ensuring timely and effective solutions.
- Develop and implement support strategies to improve customer satisfaction.
- Collaborate with engineering and product teams to address recurring technical problems.
- Monitor support performance metrics and identify areas for improvement.
- Provide training and guidance to the support team on best practices and product knowledge.
Requirements
- Proven experience in a technical support leadership role.
- Strong understanding of customer service principles and technical troubleshooting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage and motivate a team effectively.
- Experience with support ticketing systems and CRM software.
Skills
technical supportcustomer serviceproblem solvingtroubleshootingteam leadership