remote
Technical Support Lead - Cartrackasiacareerpage
Software Engineer
Lead technical and application support operations for a global smart mobility SaaS company. Oversee daily activities, ensure productivity, and manage ticketing systems for prompt issue resolution.
About the role
Key Responsibilities
- Drive the operational plan and oversee day-to-day operation activities.
- Manage manpower deployment and contingency planning.
- Monitor and ensure productivity targets are achieved within the department.
- Oversee the OTRS ticketing system to ensure all incoming requests are tracked.
- Ensure all requests are handled promptly and escalated appropriately.
Requirements
- Experience in a Technical/Application Support Manager role.
- Proficiency in managing operational plans and daily activities.
- Experience with ticketing systems (e.g., OTRS).
- Ability to monitor and ensure team productivity.
- Strong leadership and team management skills.