onsite
Technical Support Lead Aftermarket - BETA Technologies
Software Engineer
Seeking a seasoned Technical Support Lead to build and manage BETA Technologies' customer support organization. This role focuses on revolutionizing electric aviation support through strategic leadership and process development.
About the role
Key Responsibilities
- Develop and implement a comprehensive technical customer support strategy for electric aviation.
- Build, train, and lead a high-performing technical support team.
- Establish and refine support processes, workflows, and knowledge base.
- Ensure timely and effective resolution of customer technical issues.
- Collaborate with engineering and product teams to improve product reliability and customer experience.
- Monitor support metrics and identify areas for continuous improvement.
Requirements
- Proven experience in leading and building technical support teams.
- Strong understanding of customer support best practices and methodologies.
- Excellent problem-solving and analytical skills.
- Experience in the aviation industry is a plus.
- Ability to develop and implement strategic plans.
Skills
customer supporttechnical supportteam leadershipaviationproblem solvingprocess improvement