remote
Technical Support Engineering - Microsoft
Software Engineer
Technical Support Engineer delivering expert assistance across Microsoft’s cloud and on‑premises solutions, leveraging Azure, Windows, and PowerShell to diagnose and resolve complex customer issues while driving continuous improvement in support processes.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve technical issues for enterprise customers across Microsoft’s cloud and on‑premises products.
- Utilize Azure, Windows, and PowerShell to analyze logs, scripts, and system metrics, providing root‑cause analysis and actionable solutions.
- Collaborate with cross‑functional teams to document solutions, update knowledge bases, and contribute to best‑practice playbooks.
- Participate in on‑call rotations, ensuring 24/7 coverage and rapid incident response.
- Advise customers on best practices for security, performance, and scalability of their environments.
Requirements
- 3+ years of technical support or engineering experience in a cloud or enterprise environment.
- Strong proficiency with Azure services, Windows Server, and PowerShell scripting.
- Excellent analytical, communication, and problem‑solving skills.
- Experience with ticketing systems (e.g., ServiceNow) and remote troubleshooting tools.
- Ability to work independently and collaboratively in a fast‑paced, global team.