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Technical Support Engineering Intern - Fall 2026 - Verkada
Software Engineer
Seeking a Technical Support Engineering Intern to assist with customer issues, troubleshoot hardware and software problems, and contribute to improving support processes. Gain hands-on experience in a fast-paced tech environment.
About the role
Key Responsibilities
- Provide technical assistance to customers experiencing issues with Verkada's AI-powered platform.
- Troubleshoot and diagnose hardware and software problems, escalating complex issues as needed.
- Document customer interactions, resolutions, and recurring issues.
- Collaborate with engineering teams to identify product improvements based on support trends.
- Assist in developing and maintaining support documentation and knowledge base articles.
Requirements
- Currently pursuing a degree in Computer Science, Engineering, or a related technical field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with hardware and software troubleshooting concepts.
- Eagerness to learn and adapt in a dynamic environment.
Skills
customer supportcommunicationproblem solving